Callworks

Overview

Call Taking, Dispatch, and Mapping in One Solution
You know the challenges ahead won't end with Next-Generation 9-1-1. Unfortunately, many vendors you rely on today would have you believe that simply installing a Voice over Internet Protocol (VoIP) based solution prepares you for NG9-1-1. CallWorks understands that isn't the case.

CallWork's state-of-the-art solution is the only natively integrated, browser-based, dispatch-centric design in the industry. Using the latest software design and telephony technologies, our native i3-compatible application manages the receipt of emergency calls and seamlessly dispatches a response with a simpler, easier-to-use workflow approach and user interface designed to work the way you do, today. CallWorks was founded with a simple focus ... build a world-class application that enhances the benefits derived from seamless support and utilization of the latest telephony, Internet and mobile standards while adhering to critical legacy standards from yesterday.

  • CALLWORKS Product Suite

DispatchStation
The complete workflow from receipt of E9-1-1 calls to dispatching field resources and sending information to mobile users. Call taking and dispatching is available directly from the Map, supporting traditional 9-1-1, Mapped ALI and CAD within the only integrated workflow and reporting system available in the industry.

CallStation
Delivers call taking and mapping, at a lower cost, for agencies that have a dispatch application but need to add the latest VoIP, wireless mobile and NG9-1-1 enhancements. Call taking is available directly from the Map with the support of traditional 9-1-1 and Mapped ALI features in one smooth workflow. CAD interfaces are provided.

AdminiStation
Using a web browser, authorized personnel can configure and manage many aspects of the applications and database.

DecisionStation
Local and mobile authorized users can view real-time calls, incident data and reports, as well as send and receive messages and more from remote locations using a browser.

  • Resources
  • Videos

9-1-1 Call Handling CAD – CallWorks and Flex

Find out how easy it is to dispatch more quickly. No more swiveling back and forth between call handling and CAD consoles. Track 9-1-1 caller location along with all available resources from a single map. Improve your focus. Make more accurate decisions – all from one workstation.


Gloucester County 9-1-1 Selected CallWorks When Upgrading to NG9-1-1

Director of 9-1-1, Tom Butts explains why Gloucester County selected CallWorks for NG9-1-1 solutions.